Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.  We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.  We will only retain personal information as long as necessary for the fulfillment of those purposes.  We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.   Personal data should be relevant to the purposes for which is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date.  We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.  We will make readily available to customers information about our policies and practices relating to the management of personal information.

Care Support Bendigo only collects personal information that is necessary to carry out our work.  Personal information held by us may include, your name, address, any previous addresses, telephone or mobile phone number, email address and supporter phone number.  It is your choice whether you choose to provide all or some of this personal information.